salesforce,crm,salescloud,marketingcloud

Customer Relationship Management

Elevate the human experience with connected technologies

sales cloud

sales cloud

Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and business analytics and provides access to thousands of applications through AppExchange. The platform is provided as Software as a Service (SaaS) for browser-based access; a mobile app is also available. A real-time social feed for collaboration allows users to share information or ask questions to the user community.

service cloud

This module under Salesforce is focused on providing support and help to the customers. This helps in retaining the customers, increasing their satisfaction and loyalty. Its uniqueness lies in providing faster service compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues.

service cloud
Marketing cloud

Marketing cloud

  • Customer engagement in real-time
  • Email and marketing automation
  • Social media engagement, listening and advertising
  • Mobile (SMS) messaging and push notifications
  • Customer marketing analytics

customer360 slack

  • One platform for your team and projects
  • Slack connect – Messaging, Accessibility, Voice & Video Calls
  • Apps & Integrations services like Google Drive, Office 365 and 2200 more
  • Supports collaborations at a global scale
  • Security and Enterprise Key Management

customer360 slack
heroku

heroku

  • Heroku Runtime
  • Heroku Redis
  • Code & Data Rollback
  • Smart Containers
  • App metrics & continuous delivery

Tableau Analytics

  • Rightly built into the Salesforce CRM
  • AI Powered. Business Driving
  • Customer focused innovation
  • The most intuitive user experience
  • Powerful analytics for everyone

Tableau Analytics
mulesoft

mulesoft

  • Bring the power of integration to your enterprise
  • Connect any system, Salesforce or any other platform, whether in the cloud or on-premises, on a unified platform
  • Future-proof your integrations with API-led connectivity
  • Allow teams to discover and reuse integration assets to build upon prior projects and address new business priorities
  • Enable your entire ecosystem to create new revenue opportunities and customer experiences with packaged APIs