Automobile

Automotive manufacturers have been integrating digital technology into all aspects of their operations, from product design through procurement, production, and supply chain management, as well as sales and marketing.

Automobile

Automotive manufacturers have been integrating digital technology into all aspects of their operations, from product design through procurement, production, and supply chain management, as well as sales and marketing.

Client Stories

Success Story 1

A multinational company and one of the largest bicycle manufacturers in the world automates its sales, service and channel processes using Salesforce.

Success Story 2

One of the largest brands into auto tech aggregation business streamlines its multiple platforms and optimises business processes using Salesforce.

A multinational company and one of the largest bicycle manufacturers in the world automates its sales, service and channel processes using Salesforce.

Challenges

  • No tracking of activities done by the sales teams
  • No centralized system to manage dealer orders, inventory, and grievances
  • Reporting mechanism was entirely manual with no value being derived

Solution

  • Automated assignment of service requests with increased agent productivity
  • Curated journey plans for the teams with tracking capabilities
  • Branded dealer management system to manage orders, stocks, complaints, and billing

Benefits

  • Increased sales, higher customer satisfaction and efficient channel management.

One of the largest brands into auto tech aggregation business streamlines its multiple platforms and optimises business processes using Salesforce.

Challenges

  • Data spread across multiple systems making it very bulky
  • No proper documentation of any business process
  • Pre-sales activities handled manually

Solution

  • Streamlined and formalised finance management process via integrations and code level changes
  • New implementation from Salesforce to 3rd party system to integrate fresh leads data
  • CTI implementation and WhatsApp integration for the one of the call centres

Benefits

  • Automatic syncing of leads, auto-dialling feature, better tracking, and visibility of data.