With the digital technology engulfing our education system, every institution whether big or small, online or public/private, etc. are bound to embrace this change, as this is the need of the hour.
Education
With the digital technology engulfing our education system, every institution whether big or small, online or public/private, etc. are bound to embrace this change, as this is the need of the hour.
Client Stories
Success Story 1
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Success Story 2
A reputed company dealing into online books enhances its sales productivity.
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Challenges
Inaccurate data and low data quality
Reporting structure not streamlined
Lack of process standardization in few departments
Solution
Sanity of incoming data by Salesforce automation and manual fix of legacy data
Redesign of reporting structure following DAR approach
Business process and architecture redesigned with business workshop sessions
Benefits
Reduced timelines for resolving tickets, better analysis and improved planning sessions via Salesforce reports.
A reputed company dealing into online books enhances its sales productivity.
Challenges
No real time visibility into student database
No system to track the grievances
No real time reporting & MIS
Solution
Unified view of customer with a complete activity history and subscriptions
Real time customizable reports and dashboards to gauge key business matrices
Efficient management of complaints with defined TAT, response time and SLA
Benefits
Increased sales, higher customer satisfaction and efficient reporting.