Education

With the digital technology engulfing our education system, every institution whether big or small, online or public/private, etc. are bound to embrace this change, as this is the need of the hour.

Education

With the digital technology engulfing our education system, every institution whether big or small, online or public/private, etc. are bound to embrace this change, as this is the need of the hour.

Client Stories

Success Story 1

The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.

Success Story 2

A reputed company dealing into online books enhances its sales productivity.

The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.

Challenges

  • Inaccurate data and low data quality
  • Reporting structure not streamlined
  • Lack of process standardization in few departments

Solution

  • Sanity of incoming data by Salesforce automation and manual fix of legacy data
  • Redesign of reporting structure following DAR approach
  • Business process and architecture redesigned with business workshop sessions

Benefits

  • Reduced timelines for resolving tickets, better analysis and improved planning sessions via Salesforce reports.

A reputed company dealing into online books enhances its sales productivity.

Challenges

  • No real time visibility into student database
  • No system to track the grievances
  • No real time reporting & MIS

Solution

  • Unified view of customer with a complete activity history and subscriptions
  • Real time customizable reports and dashboards to gauge key business matrices
  • Efficient management of complaints with defined TAT, response time and SLA

Benefits

  • Increased sales, higher customer satisfaction and efficient reporting.