Manufacturing

Manufacturers are using digital technologies to streamline complex processes to increase productivity and profitability. Streamlining long-established and often complex processes is a daunting and time-consuming task, however the benefits are immediate.

Manufacturing

Manufacturers are using digital technologies to streamline complex processes to increase productivity and profitability. Streamlining long-established and often complex processes is a daunting and time-consuming task, however the benefits are immediate.

One of the top 20 tyre manufacturers in the world streamlines its fleet on street using Salesforce platform and custom made DMS.

Challenges

  • No real time visibility of the sales team activities
  • Improper lead management resulting in loss of prospective customers
  • No tracking of dealer activities

Solution

  • Automated beat plans and geotagging to validate the visits
  • Automated visits and sales reports
  • Dealer 360 degree view encompassing past orders, stocks and activities
  • Custom DMS integrated with Salesforce

Benefits

  • Increased sales, efficient field force management, real time reporting and higher dealer satisfactions.

A leading brand into end-to-end solutions for woven fabric machinery optimizes its sales and service processes with the help of Salesforce.

Challenges

  • No tracking of leads from various sources
  • No complaint management system in place
  • Manual work dependent on excel sheets

Solution

  • Optimised and automated delivery scheduling system
  • Integrated sales management cycle from enquiry to delivery phase
  • Ticket management system with defined escalation matrices and SLAs

Benefits

  • Better visibility of data, increased efficiency, reduced TATs, better tracking.