Experience unparalleled & seamless communication
Quadrafort’s Qkonnect is a cloud based IVR system that routes all the customer calls to the right department. It remains available to your customers 24*7 and hence manages all your business calls round the clock. Track and record these calls to maintain superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Calls do not have to stand out like a sore thumb.
Our advanced IVR solutions are designed to revolutionize the way you interact with your customers and manage business processes.
Empower your business with our comprehensive Call Center Solution designed to revolutionize customer interactions.
Capture leads, gather feedback, and enhance customer interaction by the simplicity and efficiency of our Missed Call Service.
With native plus and play integration with CRM system and in-built intuitive workflow man agent system powered by strong analytics and reporting, win-built their inbound and outbound calls seamlessly
By virtue of natural language processing, call transcription and key word analysis-Qkonnect provides next to real time call quality analysis and exception based reporting
Value added features like sticky agent, AI powered chat bots, voice bots, we provide superlative self service and seamless customer experience
All solutions under one roof. Easy integrations
Best in class support with defined SLAs
Tightly coupled native connectors for leading CRMs
State of the art technology framework loaded with AI & ML, backed by analytics
Dynamic and intuitive mobile and web interface
Highly customizable as per the changing business needs
Jumpstart kits to aid your business
Enterprise grade data and application security
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Qkonnect Cloud Telephony is your gateway to unlocking a seamless and efficient communication experience. Explore the steps below to discover the simplicity and power of our cloud-based telephony solutions.
Begin your journey by signing up for Qkonnect Cloud Telephony.
Enhance your communication strategy with a dedicated tracking number.
Enable optimized workflows to scale up your telephony infrastructure.
Your gateway to powerful and targeted communication strategies.
Automatic call transcription for documentation review and actionable recommendations during calls.
AI-driven insights into customer calls, sentiment analysis, and performance reports.
Can handle customer queries with advanced voice recognition, reducing the need for live agents.
Real-time speech analysis for customer sentiments, conversation quality, and agent performance evaluation.
An AI-driven platform that allows businesses to build conversational bots for customer service using NLP.
Metadata driven architecture with built in connector for major CRMs.
Automates outbound calls and uses AI to predict the best time to reach customers.
AI analyses past interactions to predict future customer needs and behaviour.
Monitors customer sentiment throughout the conversation to optimize outcomes.
AI adds layers of automation, intelligence, and efficiency to Qkonnect cloud telephony systems. Here's how AI would enhance cloud communication:
AI can manage interactive voice menus, route calls more effectively, and answer common questions.
AI can understand and process natural speech, which can be used in automated customer service or virtual assistants.
AI can analyze past call data to predict customer needs and improve customer engagement strategies.
AI-driven sentiment analysis can gauge the mood and tone of callers, helping customer service agents respond more effectively.
Automatically transcribe calls for compliance, analysis, or training, and generate summaries for future reference.
AI-driven chatbots and virtual agents can handle customer queries 24/7, reducing the load on human agents.
Robust digital assistants that understand customer inquiries and provide answers. These assistants can help with a variety of use cases.
Streamlining tasks such as troubleshooting and technical specifications comprehension without any manual intervention and saving efforts.
Converts text to speech and analyses the sentiments of the customer basis the key words and tonality and generates agent-wise reports in a contact centre.
Our models can analyze data to predict network failures and enable proactive maintenance. This can help ensure uninterrupted services.
