Agentforce service agents autonomously engage with customers across multiple channels, providing natural language responses grounded in trusted data. They resolve cases swiftly and escalate to human agents when needed. Setup is quick with prebuilt templates or low-code customisation, supported by robust security measures.
Agentforce SDRs autonomously handle product inquiries, objections, and meeting bookings. They deliver accurate responses based on your business data and engage leads on their preferred channels (e.g., SMS, WhatsApp) in any language. Customise engagement strategies and enable smooth transitions to sales reps.
The Sales Coach agent facilitates realistic role-plays for pitching, objection handling, and negotiation. Feedback is tailored to each deal, offering actionable insights to improve seller performance. ROI is easily tracked through win/loss deal analysis, leveraging CRM data for accurate assessments.
Empower shoppers with a personal assistant for guided searches and tailored product recommendations. Whether on your commerce site or messaging platforms like WhatsApp, the agent enhances the shopping experience, making it faster and more intuitive for customers to find and purchase products.
Agentforce Campaigns helps marketers design and optimise campaigns with ease. From generating briefs and targeting audience segments to crafting content and customer journeys, the agent works continuously. It monitors performance against KPIs and recommends proactive improvements.
