Q-Bot

AI-Powered conversations, reimagined in real time

Q-Bot

Value proposition

AI digital agents

Scalable | Secure | Customizable

Real time, realistic conversation backed by hyper realistic voice responses

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Q-Bot

Humanized BOT experience with multi language support

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Q-Bot

Natural language understanding backed by conversational AI which comprehends the callers' inputs and engage accordingly​

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Q-Bot

Automatic speech recognition and converting speech to text for further processing​

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Q-Bot

Customizable & secure tech stack backed by native integrations with technology leaders like Salesforce, Microsoft​

Functional enablers

Realistic & real time voice responses

Our AI digital agents are built for unscripted interactions that understand intent, respond contextually, and provide a human like interactive experience in the real time basis as per the defined user intent​

Q-Bot

Intent detection LLM

To empower businesses to outgrow their limitations and outshine with unparalleled success.

Q-Bot

Sentiment analysis NLP | Speech to text

To spark and implement real change, accelerate holistic growth for everyone involved, and ultimately, transform lives.

Transcription & ​summary

Quickly create call transcripts and summarize the call basis the defined keywords

Tonality & dialect ​management

Manage and define the dialect and tonality of the BOT to give the hyper realistic interaction experience

Language switching

Our digital agents can swiftly switch across the languages basis the caller switching their language

Real Time Analytics

Intuitive & Holistic MIS to derive the maximum business value

Technology enablers

Programable & scalable

  • Platform has the capability to deploy new bot flows on by just simple drag and drop operations.​
  • Highly programmable and modular in nature with pre-defined use cases for different industries​
  • Easy API integration with the legacy systems​
  • Test before deploy approach​

Perfectly secure

The platform lives up to the highest security standards with robust encryption, role based access and control, multi factor authentications and continues security scans.​
Backed by technology leaders like

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Use case: Airline industry

Airline–Flight cancellation and rescheduling

1. Personalized welcome greeting

  • Bot: How may I help you?
  • If customer reply–Cancellation/reschedule
  • Convert to STT

2. User authentication

  • Bot detects–Inbound call
  • Fetch user registration details–Data cloud
  • Auto detect user language–Hindi/ English/Hinglish

3. Text intent sent to Agentforce

  • Agentforce responds in text
  • TTS–goes back to Bot​

4. Bot ask–PNR

  • PNR sends to Agentforce
  • Agentforce picks booking details from data cloud
  • Bot confirms booking details

5. The booking details gets updated in Salesforce

6.

  • User consent recorded
  • User cancellation/rescheduling recorded
  • Entry change in data cloud
  • Bot ask for rating (1-5)
  • Transcript in data cloud