salesforce

Unleash the full power of Salesforce
to transform your customer
experience.

We offer comprehensive Salesforce services that help organizations elevate customer engagement, streamline operations, and drive digital transformation at scale.

As your trusted Salesforce consulting partner, we provide strategic guidance, tailored implementations, and ongoing support—turning Salesforce into a powerful engine for growth.

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Our Salesforce Expertise

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Salesforce Consulting

We help you define a scalable software delivery strategy with Harness, tailored to your business goals, compliance needs, and cloud environments

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Salesforce Implementation & Customization

From CI/CD setup to GitOps workflows, our experts configure Harness to automate and secure your release process end-to-end.

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Salesforce Integration Services

We integrate Harness with AWS, Azure, GCP, Kubernetes, Terraform, GitHub, Jenkins, Jira, and more—creating a cohesive DevSecOps ecosystem.

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App Development on Salesforce Platform

Ensure secure, compliant pipelines with policy-as-code, audit trails, and automated approval gates that align with industry standards.

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Salesforce Managed Services

Empower your DevOps teams with hands-on training, best practices, and playbooks designed for rapid onboarding and self-sufficiency.

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Data Migration & Org Consolidation

We provide ongoing support to fine-tune performance, troubleshoot issues, and ensure you continuously extract value from the Harness platform.

Agentforce on Salesforce

Empower your agents. Elevate every customer interaction.

Agentforce—built on the Salesforce platform—is a powerful solution designed to supercharge contact centers and field service teams. It gives agents the tools, insights, and automation they need to resolve issues faster, personalize support, and drive customer satisfaction at scale.

Key Capabilities of Agentforce:

Unified Agent Console:

Deliver seamless service across channels with a single, 360° view of the customer. Agents can access case history, interaction records, knowledge articles, and customer data—all in one intuitive workspace.

Omni-Channel Routing:

Ensure the right agent handles the right request. Agentforce intelligently routes cases, chats, and calls based on agent skills, availability, and customer priority—enhancing response time and first-contact resolution.

AI-Powered Assistance:

Boost productivity with embedded AI. Salesforce Einstein surfaces recommended actions, knowledge articles, and predictive insights to guide agents toward faster, smarter decisions.

Real-Time Collaboration:

Empower agents to collaborate across teams using Slack and Salesforce Chatter. Escalate complex cases, get real-time support, and resolve issues collaboratively—without switching tools.

Knowledge Management:

Equip agents with a centralized knowledge base that learns over time. Update content easily and surface the most relevant articles based on context and case type.

Case Lifecycle Automation:

Streamline the entire case process—from creation and escalation to closure—with built-in workflows, macros, and auto-responses. Free up agents for higher-value conversations.

Performance Analytics:

Track and optimize service with real-time dashboards and KPIs. Monitor agent performance, CSAT, case volume trends, and SLA compliance—all in one place.

Slack-Your Digital HQ, Powered by Salesforce

Where work flows, conversations connect, and teams thrive.

Now part of the Salesforce family, Slack is the intelligent productivity platform that brings people, data, and systems together in one place. As your Digital HQ, Slack transforms how teams collaborate—breaking down silos, streamlining communication, and accelerating decision-making across your entire organization.

Integrated deeply with Salesforce, Slack enhances your CRM experience by embedding customer insights, workflows, and alerts directly into the flow of work—enabling faster, smarter actions.

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What Slack + Salesforce Unlocks:

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Sales Acceleration

Connect Slack with Sales Cloud to manage pipelines, share updates, and collaborate on deals in real time.

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Service Excellence

Integrate with Service Cloud to reduce resolution times through shared channels, swarming, and automated notifications

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Marketing Agility

Coordinate cross-channel campaigns, approvals, and performance reviews—all within Slack.

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Seamless Integration

Automate workflows and connect tools like Tableau, MuleSoft, Google Workspace, and more.

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Slack GPT (AI-Powered):

Leverage generative AI within Slack to summarize threads, draft messages, and surface insights from Salesforce data instantly.

Salesforce Industry Clouds & Domain Expertise

Industry-specific solutions. Tailored transformation.

We combine deep industry knowledge with Salesforce’s powerful industry cloud offerings to deliver solutions that are purpose-built for your sector. Our experts help you leverage Salesforce’s verticalized platforms to accelerate digital transformation, enhance customer engagement, and drive measurable outcomes—faster and smarter.

Our Salesforce Industry Cloud Capabilities:

Financial Services Cloud:

Build trust and deepen relationships with a 360° view of your clients. From wealth management to banking and insurance, we help financial institutions deliver personalized, compliant experiences across every touchpoint.

Health Cloud:

Empower better patient and member outcomes with connected care experiences. We help healthcare providers, payers, and life sciences firms streamline workflows, enhance engagement, and ensure data security with HIPAA-compliant solutions.

Manufacturing Cloud:

Drive smarter forecasting and partner collaboration. We enable manufacturers to unify sales and operations planning, gain real-time visibility, and optimize supply chain performance using Salesforce’s industry-tailored tools.

Consumer Goods Cloud:

Transform retail execution with intelligent planning and in-store excellence. We help brands manage field teams, optimize merchandising, and deliver data-driven insights to strengthen retail relationships.

Communications Cloud:

Accelerate subscriber growth and service agility. From onboarding to billing and care, we enable telcos to deliver seamless digital experiences and manage complex processes with ease.

Education Cloud:

Create a connected campus experience. We support institutions in managing the entire student lifecycle—from admissions and advising to alumni engagement—on a single, integrated platform.

Nonprofit Cloud:

Maximize your mission impact. We help nonprofits connect with donors, manage programs, and report outcomes effectively using tools built for fundraising, engagement, and impact tracking.

Salesforce Product Expertise

Unlock the full potential of the Salesforce ecosystem.

We bring deep, end-to-end expertise across the entire Salesforce product suite—helping you build connected customer experiences, drive automation, and scale digital transformation. Whether you're just starting or optimizing a mature Salesforce landscape, our certified experts deliver tailored solutions aligned to your business goals.

Our Salesforce Product Capabilities:

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Sales Cloud

Close deals faster with a smarter, more connected sales process. We help you automate sales workflows, forecast with precision, and gain real-time pipeline visibility—turning opportunities into revenue.

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Service Cloud

Deliver personalized, efficient support across every channel. Our Service Cloud implementations enhance agent productivity, case resolution speed, and customer satisfaction—powered by automation and AI.

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Marketing Cloud

Engage customers with relevant, data-driven journeys. From email and mobile marketing to customer analytics and personalization, we help you orchestrate seamless B2B and B2C campaigns.

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Experience Cloud (formerly Community Cloud)

Build branded digital experiences for partners, customers, and employees. We create self-service portals, knowledge hubs, and collaboration platforms that extend the power of your CRM.

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Commerce Cloud

Launch intelligent, scalable digital storefronts. We help brands create personalized e-commerce experiences that drive conversions, loyalty, and growth—across B2C and B2B channels.

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Analytics Cloud (Tableau CRM)

Make smarter decisions with unified, real-time insights. Our Tableau CRM expertise helps you visualize data, uncover trends, and embed AI-powered dashboards directly into your workflows.

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MuleSoft

Integrate systems, data, and applications effortlessly. We use MuleSoft to help you build a connected ecosystem—on-prem, cloud, or hybrid—delivering a single source of truth across your business.

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CPQ & Billing

Accelerate quoting and revenue recognition. Our team configures Salesforce CPQ and Billing to streamline complex pricing models, automate approvals, and ensure billing accuracy at scale.

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Salesforce Platform & App Development

Extend and customize your CRM with low-code tools and custom apps. We leverage Salesforce Lightning, Apex, and Heroku to deliver scalable solutions tailored to your unique business processes.

Why Partner with us?

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Certified Summit (Platinum) Partner of Salesforce

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Certified Summit (Platinum) Partner of Salesforce

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Certified Summit (Platinum) Partner of Salesforce

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Pre-built accelerators and best practices for faster time-to-value

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User-first approach ensuring high adoption and ROI

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End-to-end lifecycle support—from strategy to managed services

Drive industry-specific transformation with Salesforce and Quadrafort.

Let’s build your digital future—tailored to your sector.

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