Customer Relationship Management

Salesforce Sales Cloud - Sell Smarter with AI driven Insight

• Increase deal conversion rate with data and AI - Get insights that matter to accelerate every stage of sales journey
• Reach out to your customer with omnichannel - Maximise customer touchpoints across every channel
• Automate Field Sales - Increase the productivity of field sales team
• SPANCO Process - End to End process automation covering the Quote to Cash Cycle

Salesforce Service Cloud – Redefine the customer service

• Omni channel support - Make your customers’ lives easier. Provide consistent experiences from digital to the field
• One to One Engagement - Help your agents to build customer loyalty
• Service Process Automation - Automate processes and empower teams to do more with less
• Call Centre Automation - Empower your agent for a better customer service

Salesforce Marketing Cloud - Make your marketing effort generate results

• Data driver customer centric approach - Use a single source of truth to deliver data-driven interactions
• Personalise every moment - Meet customers in the moment with real-time data across channels and teams
• Automate engagement across all the social channels - Automated engagement across email, web, mobile, and more
• Optimise performance and budget - Get the insights you need and the outcomes you want with unified, AI-driven analytics

Analytics Cloud - Data Analytics to increase business productivity

• Exception based reporting to provide meaningful insights - Take action and keep data at the heart of every decision, right in the flow of work
• Automate insights with built-in AI - Use intelligent predictions, recommendations, and flows to uncover real-time answers to business-critical questions
• Transform decisions into actions - Get started quickly with out-of-the-box accelerators and apps, purpose-built for every industry
• Ensure data security - Make secure, high-quality data available where you need it by ensuring visibility and control

Heroku / Platform - Powerful platform to deliver automations

• Automate processes, build better apps, and secure data across your Customer 360.
• Automate easily with workflows and flows - Simplify tasks with automation and low-code tools to connect your entire organisation
• Build apps faster as per the requirements - Create and test applications quickly with the latest change-and-release management tools
• Scalability via metadata driven architecture - Protect your data and stay compliant with top security and privacy solutions

Salesforce Commerce Cloud - Unified Commerce Experience

• Choose how you connect with customers on the platform trusted by industry-leading brands.
• Easy to deploy and highly scalable - Save time and money. Launch quickly with headless commerce
• Automate from enquiry to delivery process - Simplify processes and reduce costs with automation
• Manage customer loyalty - Connect your commerce journey from start to end, and back again
• Personalise with unified data and AI. - Strengthen relationships and trust with intelligent insights

Integration Cloud - Create scalable and connected experiences faster

• Power of scalable integrations-Connect any system, Salesforce or not, whether in the cloud or on-premises, on a single platform
• Empower your organisation to drive innovation - Allow teams to discover and reuse integration assets to build upon prior projects and address new business priorities

Slack – Collaboration to drive efficiency

• With Slack, sales teams can:
• Engage with customers and partners securely in real time
• Boost rep productivity with automation and actionable insights
• Rally your extended team to keep deals moving forward

Industry Cloud

Engage with your customer, partner and supplier in a smarter way to drive efficiencies using following industry specific clouds:

• Health Cloud
• Financial Service
• Manufacturing Cloud
• CPG Cloud
• Education Cloud
• Media Cloud

Drive business efficiencies using plug and play products to supplement the core cloud offerings. Our experienced team can help you automate your process using following products:

• Digital Engagement – End to end customer interaction management
• CPQ – Code, product configuration and pricing
• Einstein products – Leveraging AI for efficient decision making